Cyber-retail sites must be technically ready, they must be secure and the organizations in this … [+]
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Every year, the retail industry hosts massive cyber retail events that attract attention and often generate headlines. Black Friday. Cyber Monday. Cyber Week. Prime Days. Many don’t realize that these dates have evolved into entire seasons of retail, and for some, these seasons affect the entire year. Success, incidents, and lessons learned will echo into the immediate and long-term future. Cyber-retail sites must be technically ready, they must be secure and the organizations in this business must remain vigilant about their operations and the integrity of their customer transactions.
A Tale of Never-Ending Sales and Scams
Prime-this and Cyber-that— we can practically remove the days because in many cases, you don’t have to wait for the actual day anymore. A one-day cyber-retail event is now a weekend-long bonanza that goes well into the next week and beyond.
Behind the scenes, retailers have mastered the scientific art of Zero-day supply, perfecting the formula of availability of goods, pricing, and delivery to meet demand. However, this year, news of potential supply shortages may be hastening demand and gap cycles. These factors could cause the retail urgency on all sides to scale, meaning this year’s shopping season could hit a high mark of cybercrime activity.
Scammers have been preparing, and just as a moth is attracted to a lightbulb, the allure of financial gain is too great for them to ignore. When consumers prepare and cross through their shopping lists, scammers have made sure their campaigns have been orchestrated, fake web pages and email accounts are ready, and they’ve gathered email lists and copied actual retail websites with care. Everyone is busy and that’s one reason why most seasonal advice focuses on consumer behaviors.
Eyes on the Prize
Over on the organizational side, however, much of the traditional focus has been built on the user experience. Novel security threat conditions may emerge when the dust settles on this season.
Supply chain software has emerged as a major threat in the landscape of web technologies. Following the SolarWinds vulnerability discovery last year and the Kaseya incident, both researchers and hackers are aware of the heightened impact that is wielded by software suppliers once …….